Shin-ei offers a fourteen day no questions asked return policy. All items must have a return authorization number displayed on the label. Refunds do not include shipping unless the return is due to manufacture defect or damage during the initial shipment to the buyer. Please contact us via email at firstname.lastname@example.org to request a return. All items must be returned in new, unused condition. Shipping costs for a returned item are the responsibility of the buyer. All returned items must have a tracking number and be shipped to us with a signature required upon delivery.